Customer Credit

Customer Credit Overview

This document will show you how to use Customer Credit in Savance Enterprise. This is a useful feature when you would like to credit a customer's account instead of refunding them, or if there is any other reason a customer supplied an overpayment.

Viewing Customer Credit

• You can always check a customer's current credit by opening their account in the Account Manager. In the Overview tab, you will see the current balance for this customer in the Balances section. This will show you the current amount of credit this customer has to use.

Generate Customer Credit

• Customer Credit is typically generated when an account sends you an overpayment on an open invoice or an existing Credit has been generated. This can be seen by going to Accounting > Accounting Manager > Accounts Receivable> Receive Money. Search for a customer to bring up their invoices. You can view the original Balance for any invoice in the corresponding column at the bottom. This will show you how the balance for this invoice without any credit applied.

• However, let's say that the Amount specified at the top is greater than the balance on the selected invoice. Once you click Post, a window will come up to ask you what you want to do with the overpayment. It will tell you how much of an overpayment was given, and it will allow you to either refund the customer or generate credit for this account. This window can be seen below.

• Now if you go back to the Account Manager for this customer, you will notice that their balance has increased based on the amount of the overpayment.

Apply Credit to an Invoice

• Now search for this same customer again in the Receive Money tab. First of all, you will notice that Credit Available has increased based on the previous overpayment. Let's say you want to apply this credit to one of these customer's open invoices. You will first need to open the invoice by clicking on the Invoice Number.

• In the Invoicing tab, go to the Balance Due section. You will see that the Credit Applied will initially be $0.00. To apply a credit, click on the corresponding "..." button. This will bring up the Apply Customer Credit window, as seen below:

• This window allows you to view all of the different customer credits that this customer has. You may choose to apply a single credit or multiple by simply checking the ones you would like to apply. If you would only like to use part of the credit, you may change the number in the Amount To Use column so that you only apply some of the remaining credit. When you are all done, click OK.

• You will now see that the Credit Applied and Total Paid numbers have increased, and the Balance Due has decreased.

  

Unapplying a Credit from an Invoice

Sometimes there’s instances where you might have applied the credit to the incorrect invoice, or used the wrong credit in general. This section will talk about how to reverse the credit applied to an invoice if it’s for the full amount or partial.

• Once you’ve applied a credit to an invoice and now you need to remove it you’ll need to first go into the Customers account file where you’ve done this and navigate to their credit history tab.

  

• Hit the search button when you’re in this screen and you’ll see a list of credits created on this account. Use the date range filter if necessary.

• You can see which invoices you applied the credit towards by clicking on the carrot arrow next to the credit # to see a breakdown of the invoices applied.

  

• Credit amount is the amount of credit that was provided to the customer. Undisbursed Amount is the amount of credit still available to apply towards their invoices.

• You’ll see a list of invoices (which are hyperlinked) and the amount of credit applied to that invoice as well as the date when it was applied.

• Regardless if the credit was the full amount or a partial amount you can void any of these applied amounts by right clicking on one of the lines and choosing “Remove Applied Credit”.

  

• You’ll know you’ve done this correctly as you should see a line crossed through that invoice and applied amount. Your Undisbursed Amount should also increase again.

  

• After removing a credit amount from an Invoice it will then appear again within the receive money screen since there will now be an outstanding balance on that invoice after removing the credit applied to it.

  

• You can now go ahead and use that credit towards a different invoice or re-apply it to the same invoice, but with a different amount.